Frequently asked questions

You need a broadband speed of at least 10 Mbps for a steady stream. Slower connections may still work, but the picture can stutter.

You can check your speed free at fast.com. If it reads below 10 Mbps, restart your router and test again.

For the best result: use a wired (Ethernet) connection if you can, and restart your router and device shortly before the event begins.

Use a modern web browser, and make sure it is up to date — an out-of-date browser is the most common cause of playback problems.

We recommend the latest Google Chrome or Mozilla Firefox. Both are free to install if you have permission to add software to your device.

You are welcome to try any device that can browse the web, but your experience may vary.

• Fully supported: PCs, Macs, laptops, and modern phones and tablets.
• May work: Smart TVs, recent games consoles (PlayStation 4, Xbox One with up-to-date software), Chromecast and AirPlay.
• Not supported: very low-cost tablets (such as the Hudl or Kindle Fire), older phones, and low-powered devices like generic Android TV boxes.

For step-by-step instructions on getting the picture onto a TV, see our How to Watch guide. Please note our live support covers browser-based viewing only.

Yes. Our pay-per-view streams let you rewind.

1. Open the stream as normal and press play.
2. Click the Rewind button on the player controls.
3. Drag the slider along the timeline back towards the start. About ten minutes of build-up is included before the action, so nudge it until you find the beginning.

You can sign in on different devices, but you can only watch on one device at a time.

Streams run smoothly at our end, but problems can occur on your connection. These steps fix most issues, in order:

1. Refresh the page (press F5 on Windows, or Cmd+R on a Mac).
2. If it happens again, clear your browser cache and refresh once more.
3. Try the other browser — if Chrome struggles, try Firefox, and vice versa.
4. On Wi-Fi, move closer to the router and switch Wi-Fi off on other devices. A wired connection is better still.
5. Check your speed at fast.com — you want 10 Mbps or more. If it is lower, restart your router and device.

This usually means your browser needs updating through its normal update process. Occasionally it simply means our stream has not started yet — wait a few minutes and refresh.

Your browser may be running low on memory. Refresh the page, close any tabs and programs you are not using, then fully quit and re-open your browser. If it continues, restart your computer.

Clearing the cache (your browser's stored temporary files) fixes most playback problems. Follow the official guide for your browser:

• Google Chrome
• Mozilla Firefox
• Safari (Mac)

Yes. You should see a padlock symbol next to the website address in your browser, which shows your connection is secure. We do not store your card details — all payments are handled directly by our payment providers, who have their own security in place.

We do not offer telephone support, but we provide live support during events. The quickest way to get an answer is the contact form, or email [email protected]. If there is a problem affecting the stream itself, we are usually already aware of it. Clearing your browser cache solves most other problems.

Yes. You need to create a free account and be signed in before you can buy. Creating an account takes a moment and lets you return to your purchases at any time.

A day ticket gives you access to a single fixture or day. A pass covers several fixtures — for example a whole event or season — and usually works out cheaper than buying each day separately.

Earlybird is a reduced price available up to a set date. The earlybird deadline is shown on the ticket or pass when a discount is running — buy before then to pay the lower price.

Yes. If a higher pass is available, you can upgrade and only pay the difference in price plus a small upgrade fee. Your existing access is not affected. Look for the upgrade option on the pass page.

On the sign-in page, click “Forgot your password?”. Enter your email address and we will send you a link to choose a new password.

Yes — where the content producer selling is VAT registered, prices include VAT. A receipt is available after your payment. You get access straight away once payment is complete, through the My Account page.

Weather and other circumstances can affect an event. If an event is cancelled, one of the following normally applies:

1. The re-staged event is added to your account automatically; or
2. The value of your purchase is added to your account as credit, which you can put towards a future fixture on the same platform.

Your statutory rights are not affected — if you would prefer a full refund, that is your right. The reason a refund is not automatic is that the costs are ultimately borne by the clubs and production companies involved. Most viewers watch several events a year and use the credit without concern. We may, at our discretion, issue a refund instead of credit.

We provide live support during events and will aim to email you about any cancellation or postponement. Please add [email protected] to your contacts so our messages are not caught by your spam filter.