How to Watch

Before you start

Check your internet speed. You need broadband of at least 10 Mbps. You can check yours free at fast.com — if it reads below 10 Mbps, restart your router and test again.
Use an up-to-date web browser. We recommend the latest Google Chrome or Mozilla Firefox. An out-of-date browser is the most common cause of problems.
A wired connection is best. If you can, connect your computer to your router with a network (Ethernet) cable. If you are on Wi-Fi, sit near the router.
Restart before the event. A few minutes before the start, restart your router and the device you will watch on. This clears most glitches before they happen.

Watching on a computer (PC, Mac or laptop)

This is the most reliable way to watch and the one we can best help you with.

Open Google Chrome or Firefox.
Go to the website address for the event you have bought.
Sign in with the email address and password you used when you bought your ticket or pass.
Open the event, then press the large play button in the middle of the video.
For the best view, click the full-screen button in the bottom-right corner of the video.

Watching on a phone or tablet

Modern Apple and Android phones and tablets work well. Very low-cost tablets (such as the Hudl or Amazon Kindle Fire) and older phones are not supported.

Open your web browser — Safari on Apple devices, Chrome on Android. Do not use any in-app browser (like Facebook), or any third party browsers on mobile devices.
Go to the website address for your event and sign in.
Open the event and press play.
Turn your phone sideways (landscape) and tap the full-screen button for the biggest picture.
Stay close to your Wi-Fi router for a steady signal.

Watching on a television

There are several ways to get the picture onto your TV. Pick the one that matches the equipment you already have. Tap a heading to open its instructions.

Please note: TV methods often work well, but every television is different, so we cannot promise them. Our live support team can only help with watching in a web browser on a computer, phone or tablet.

AirPlay (Apple devices)

If you have an Apple TV box and a Mac:

On your Mac, open the stream in the Safari browser and press play.
Move your mouse over the video — an AirPlay icon (a rectangle with a triangle) appears.
Click it and choose your Apple TV from the list.
The picture moves to your television.

Chromecast (from Google Chrome)

If you have a Chromecast plugged into your TV:

On a computer, open the stream in Google Chrome and press play.
Click the three-dots menu in the top-right of Chrome.
Choose 'Cast…', then pick your Chromecast from the list.
The picture appears on your television.

HDMI cable (laptop to TV)

The simplest method if you have a spare HDMI cable:

Connect one end of the HDMI cable to your laptop and the other to a spare HDMI socket on your TV.
Using your TV remote, press 'Source' or 'Input' and choose that HDMI socket.
Your laptop screen now shows on the TV — open the stream and press play.
Turn your laptop volume up, or the sound will come from the laptop.

Smart TV web browser

Many Smart TVs have a built-in web browser:

Open the web browser app on your TV.
Type in the website address for your event using the on-screen keyboard.
Sign in and press play.
This can be fiddly with a TV remote — if it struggles, try one of the methods above instead.

Games console

The current generation of games console (with up-to-date software) may work:

Open the web browser app on your console.
Go to the event website, sign in and press play.
If playback is poor, your console may not be powerful enough — use a computer instead.

Joined late? Watch from the start

If the event has already begun, you do not need to miss the beginning. Our players let you rewind.

Open the stream as normal and press play.
Find the Rewind button on the player controls and click it.
Drag the slider along the timeline back towards the start. About ten minutes of build-up is included before the action, so nudge it until you find the beginning of the show.

If the picture will not play smoothly

If the stream is buffering, skipping or showing an error, try these in order:

Refresh the page — press F5 (Windows) or Cmd+R (Mac).
Clear your browser cache, then refresh again. Step-by-step guides: Chrome, Firefox, Safari.
Try the other browser — if Chrome is struggling, try Firefox, and vice versa.
Improve your connection — move closer to the router, switch off Wi-Fi on other devices, or plug in a network cable.
Restart — fully close your browser, and restart your router and device.